The consumer has a period of 14 calendar days to return the product he bought, for any reason, even unnecessary, and to request a replacement or refund. (we emphasize that the date of dispatch of the returned product is considered the one indicated by the courier on the receipt, for the control of the deadline)
In any case the returned products must be in the condition received by the customer. The returned product should not have been used, should be in excellent condition just before sale, in its complete original packaging (box, nylon, foam, which should not have tears or damage / deterioration) and with all the contents of the original packaging. In order to receive a return, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are reflected on the purchase document. In case the purchase was made with a credit card, the original of the receipt issued by the bank terminal must be displayed. Our company has no obligation and does not receive any product that is returned to a different address In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer. The Customer bears the return and replacement costs
In any case, return and replacement is possible under the following conditions:
You must contact us by e-mail at info@souvenirshop.gr or by phone 28340 52008 and speak with a representative of souvenirshop.gr
Return procedure: 1.The Customer first fills in the Change / Return Form located at the bottom (footer) of our eshop
Contact us to clarify the details of the return. Pack the product so that it is protected during shipment. Finally, you send the parcel through the courier agency from which you received your order. If the customer wishes, he has the right to return the parcel with any other courier company, he just has to inform us and bear the return shipping costs himself.
Please note that the return costs are charged to the company only in case of our mistake or defective product! In any other case the costs are borne by the customer
Returns are not accepted on inflatables and for products that were sold at a discount at the time of purchase.
For hygiene reasons, products that can affect a person’s personal hygiene are not returned. Some of them are the following
Swimsuit (bottom), The one-piece swimsuits
Return of Goods to Cyprus and abroad
A. The same conditions apply to the right of withdrawal from the sale of products in Cyprus and abroad, as mentioned above. B. For return-change-replacement of a defective product and return of money from the sale of a defective product, the same conditions apply, as mentioned above.
Money return
Refunds in this case will be made by deposit in the customer’s bank account. Necessary condition for the customer to inform souvenirshop.gr via email at info@souvenirshop.gr about his account number (IBAN), the bank where he maintains the account and the name of the beneficiary as it is written in the booklet. For security reasons, the beneficiary or co-beneficiary of the account number must be the same person as the one selected in the invoice information and indicated on the purchase receipt.